Support Contracts
All our solutions come with a 12 month, renewable, support contract. We have three levels of support namely: silver, gold and platinum.
| Silver | Gold | Platinum | |
|---|---|---|---|
| Email Support | Unlimited | Unlimted | Unlimited |
| Phone Support (08:00-17:00 Mon-Fri) | None | Unlimited | Unlimited |
| Phone Support Outside Business Hour ( incidences per month) | 0 | 2 | 5 |
| Remote troubleshooting customer must provide remote access to box - per hour | R450 (4 hrs free) |
R350 (6 hrs free) |
R250 (8 hours free) |
| On site support per hour - travel time will be charged | R650 | R550 | R450 |
| After hours support remote | R550 | R450 | R550 |
| Price (per month) |
R800 | R1000 | R1,500 |
Customers may upgrade their support contract at any time during the 12 months. Contract downgrades are only allowed at the end of the contract period.